Ticketing

Tiers

A tier is one thing somebody can buy: early bird, standard, concession, a table for four. Each has its own price, its own quantity, and its own sale window, and you can reorder them so the one you want chosen first is at the top.

A tier may cost nothing. A free tier still issues a real ticket, which is what you want when the door needs to scan it.

Capacity

Capacity can sit on a tier or on the event. Venued stops sales when the limit is reached rather than overselling and apologising afterwards.

Discount codes

Create codes with their own limits and validity. Studio shows what each code actually did: how many orders used it, the revenue against it, and the discount you gave away. That last number is the one worth watching.

On the night

The scanner is in Studio. Pair a device and it checks tickets in, offline if it has to, and reconciles when it has signal again.

You can also sell at the door. A door sale takes payment on the spot and issues the ticket immediately, without waiting for the buyer to make an account. They claim it onto an account afterwards, with a code, or never: the ticket works either way.

A ticket sold at the door belongs to whoever holds it until it is claimed. That is the point of it. Do not hand out the claim code to anyone but the buyer.

Fees

Fees, where they apply, are shown in Studio at the moment they apply: on the tier while you are setting a price, and in the breakdown on an order. We deliberately do not restate them here, because a number repeated in two places is a number that will eventually disagree with itself. Studio is the authority.